Warranty, Returns, & Terms
Warranty and Return Policy:
For any issues with your order including incorrect, missing, damaged, and/or broken products, you must submit a ticket HERE within 48 hours of your package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 48 hours of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 48 hours of receiving the package you will not be penalized.
Davidson Defense will accept returns with an approved RMA within 30 days of delivery for a 5% restock fee, minus the cost of the shipping. You must email or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence is required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
After 30 days from the time you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.
Products not subject to returns include serialized parts, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”. No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made.
All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Davidson Defense will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Davidson Defense is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.
We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore, normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.
Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.
Returns on 80% Lowers (receiver Blanks):
Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict guidelines on these products, please visit this link for any questions: https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a manufacturers defect, please contact the manufacturer.
Warranty Policy for Builds:
For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to 60-days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Omega Tactical Distribution. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Omega Tactical Distribution after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.
Repair/replacement of the blemished/cosmetically defective products depends on the severity and/or the location of the defect. The customer must contact Omega Tactical Distribution within 30-days of receiving the product for any sort of compensation on blemished products. This date will be determined by the date that the tracking number that is provided by the carrier or delivery service shows delivery. This date is non-negotiable.
For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Omega Tactical Distribution for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected. If the product has been modified or disassembled in any way without the express written approval of Omega Tactical Distribution, the repair will not be approved. This includes taking the build to a gunsmith. If the product is received and we determine that it has been disassembled or modified without expressed permission from Omega Tactical Distribution, the repair will not be approved and the customer will be responsible for paying the return shipping prior to getting their product returned to them. If it has been within 30 days of the customer receiving the product, Omega Tactical Distribution Omega Tactical Distribution may approve a prepaid return label, which is only valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized. No repairs or exchanges will be accepted 60-days after delivery.
We strive to get orders out as quickly as possible however, some orders may take as many as several weeks. These orders include, FFL transfers, custom builds, and DYI Kits. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please refer to the tracking number that was emailed to you when the order was placed. The method of delivery for Free Shipping is USPS Priority.
Packages that are “Returned To Sender”, will be held for 24 hours after an email is sent out to the customer informing them of their returned package, if no response is received within that 24 hours, we will then charge a 25% restock fee to the order, minus the shipping fees, and credit the customer’s account for the difference. If a customer responds in that 24 hour period, they will be invoiced for the shipping cost on the second shipping attempt.
Please note that delivery time is also based upon “business” days.
Risk of Loss:
All items purchased from Davidson Defense are made pursuant to a shipment contact. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. As such if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you.
Because carriers are no longer offering delivery guarantees without shipping insurance, it is highly recommended that you purchase this with your order. If you choose to forego shipping insurance the risk of loss passes to you.
Although you assume the risk of loss when product is passed from our facilities to the carrier for any damaged or lost items, we are happy to file a claim for you. If you file a claim on your own, we are not obligated to replace or refund any orders. ALL claims only have 2-5 business days to be reported to the carriers and a claim officially filed. If we file a claim on your behalf, we must wait until the claim is processed by the carrier to determine whether your order is eligible to be reshipped or replacement parts will be sent to you. Often carriers, especially the USPS, will require the customer to bring in damaged packages or product to fully process your claim. If the customer fails to comply with these requirements, the order will not be compensated in any way from Davidson Defense or its associates.
If you need to cancel an order, please contact customer service within three (3) business days. Any orders that are not cancelled within the allotted time frame will be charged a 5%-15% restocking fee based on the amount of the order that has already been picked. A merchant fee of 1.75% to cover any merchant fees we are charged, unless there is an exemption, such as is but not limited to, an out-of-stock item that we reach out to cancel. If a shipment is refused without cancelling it first, a 25% restocking fee and our shipping costs will not be refunded back to the customer.
If you need to cancel a build or custom product and it has already been assembled you will not be refunded the build fee.
If a customer files a chargeback but keeps the product, we have the right to collect upon the product that is in the customer’s possession. Our collection fee is $25.00 and the chargeback fee is $25.00 totaling $50.00. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us.
If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.
Refunds and Illegal Products:
Refunds are generally issued within three business days after we receive the product or cancel an order. Some may take longer depending on the time of year. If a customer orders a product that is deemed illegal in their city, county, or state, the order will be cancelled, and store credit will be issued. It is the express responsibility of the Customer to be aware of the gun laws in their area. If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit. ALL Credova orders that need to be refunded for any reason, without exception will be issued store credit.
Please not that we DO NOT ship serialized lowers to the state of California. If a serialized product is purchased and we have to cancel the order, store credit for that portion of the order will be issued.
It is up to the customer to provide us with a Transfer Dealer’s FFL. A copy of the Transfer Dealer’s FFL can be sent to our Fax (801)228-1888 or Email [email protected] Orders older than thirty business days will automatically be cancelled with a 25% restocking fee.
We are not responsible for refunding orders when someone does not pass a background check. Serialized products and Firearm sales are NON-REFUNDABLE.
Serialized products are subject to a $4.00 handling fee.
There are certain persons who cannot legally receive or possess a firearm. These include:
1. Has been convicted in any court of a crime punishable by imprisonment for a term exceeding 1 year;
2. Is a fugitive from justice;
3. Is an unlawful user of or addicted to any controlled substance;
4. Has been adjudicated as a mental defective or has been committed to a mental institution;
5. Is an alien illegally or unlawfully in the United States or an alien admitted to the United States under a nonimmigrant visa;
6. Has been discharged from the Armed Forces under dishonorable conditions;
7. Having been a citizen of the United States has renounced his or her citizenship;
8. Is subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child of such intimate partner; or
9. Has been convicted of a misdemeanor crime of domestic violence
10. Cannot lawfully receive, possess, ship, or transport a firearm. [18 U.S.C. 922(g) and (n), 27 CFR 478.32].
Any non-licensee (FFL) will have to have any and all firearms (rifles, pistols, receivers, and other serialized parts) shipped to an FFL NOTE: IT IS A FEDERAL CRIME TO SHIP ANY FIREARM TO A NONLICENSEE (FFL).
All licensed firearm dealers will receive a copy of Davidson Defenses INC'S FFL with all orders. All licensed dealers purchasing from Davidson Defense will need to supply a copy of their current FFL.
Note: NO FIREARMS WILL BE SHIPPED UNTIL WE RECEIVE A COPY OF THE FFL TRANSFER DEALER (FOR NON-LICENSED DEALERS). Shipment times start after this information is received.
Please contact FFL customer service at [email protected] or call (855)664-9737 with any questions.
PLEASE NOTE that only questions regarding your FFL order will be addressed when calling the FFL Customer service number.
Send all FFL info to [email protected] or fax (801)228-1888 with you order number for faster service.
· Davidson Defense INC will not ship ANY items to the District of Columbia (Washington D.C.).
· Davidson Defense INC will not ship ANY serialized items to the state of Massachusetts.
· Davidson Defense INC will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois
· Illinois: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
· Minnesota: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
· Davidson Defense INC will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
· Davidson Defense INC will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
· NO firearms sales to Puerto Rico
· Stripped lower receivers will NOT be shipped to the following states:
o Colorado (Boulder, Denver, Vail)
· Complete AR and AK receivers will NOT be shipped to the following states:
o Colorado (Boulder, Denver, Vail)
o New Jersey
o New York
· Non-Compliant AR & AK models will NOT be shipped to the following states:
o California (No “assault weapons” can be shipped.)
o Colorado (Boulder, Denver, Vail)
o New Jersey
o New York
QUESTIONS ABOUT SHIPPING ON FIREARMS EMAIL [email protected] Allow up to 3-5 business days for additional processing.
Terms and Conditions
Conditions of use:
Welcome to our online store! Davidson Defense and its associates provide their services and product to you subject to the following conditions. If you visit or shop within this website, you accept these terms and conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand out practices.
When you visit Davidson Defense or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
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Your Membership Account:
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Davidson Defense and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Reviews, Comments, Emails, and Other Content:
Visitors may post reviews, comments, and other content. They may submit suggestions, ideas, comments, questions, or other information so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Davidson Defense reserves the right, but not the obligation, to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Davidson Defense and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Davidson Defense and its associates and sublicensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that said content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Davidson Defense or its associates for all claims resulting from content you supply. Davidson Defense has the right but not the obligation to monitor and edit or remove any activity or content. Davidson Defense takes no responsibility and assumes no liability for any content posted by you or any third party.
Davidson Defense and its associates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Davidson Defense itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY DAVIDSON DEFENSE ON AN “AS IS” AND “AS AVAILABLE” BASIS. DAVIDSON DEFENSE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, ESPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU ESPRESSLY AGREE THAT YORU USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DAVIDSON DEFENSE DISCLAIMS ALL WARRANTIES, ESPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAVIDSON DEFENSE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DAVIDSON DEFENSE WILL NOT BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMER, EXCLUSIONS, OR LIMTIATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
By visiting Davidson Defense, you agree that the laws of the state of UTAH, USA without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you, Davidson Defense, and its associates.
Any dispute relating in any way to your visit to Davidson Defense or to products you purchase through Davidson Defense shall be submitted to confidential arbitration in UTAH, USA except that, to the extent you have in any manner violated or threatened to violate Davidson Defense’s intellectual property rights, Davidson Defense may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agr5eement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. If a customer files or threatens to file a dispute for a product that is in the possession of Davidson Defense the company reserves the right to keep the product until such time the dispute is reversed. A refund for the product may not be given if there is an open dispute for said product.
Site Policies, Modification, and Severability:
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Davidson Defense. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.