Warranty, Returns, & Terms
Warranty and Return Policy:
For any issues with your order including incorrect, missing, damaged, and/or broken products, you must submit a ticket HERE within 14 days of your package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 14 days of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 14 days of receiving the package you will not be penalized.
Returns on 80% Lowers (Receiver Blanks):
Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict guidelines on these products, please visit this link for any questions: https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a manufacturers defect, please contact the manufacturer.
On Sale Item Policy:
Items purchased that later go on sale during the processing time, prior to the original items shipping, are subject to a price difference adjustment in store credit only. Items that go on sale and have been shipped prior to the start sale date are not eligible for price adjustment.
Davidson Defense reserves the right to verify if order is valid in certain cases, but not limited to:
-Shipping and Billing Addresses Do Not Match
-VPNs Create a potential fraud flag
Davidson Defense reserves the right to cancel orders upon failure to comply with validation requirements.
It is up to the customer to provide us with a Transfer Dealer’s FFL. A copy of the Transfer Dealer’s FFL can be sent to our Fax at (801)228-1888 or Email at [email protected] Orders older than thirty business days will automatically be canceled with a 25% restocking fee.
We are not responsible for refunding orders when someone does not pass a background check. Serialized products and Firearm sales are NON-REFUNDABLE.
There are certain persons who cannot legally receive or possess a firearm. These include:
Any non-licensee (FFL) will have to have any and all firearms (rifles, pistols, receivers, and other serialized parts) shipped to an FFL NOTE: IT IS A FEDERAL CRIME TO SHIP ANY FIREARM TO A NONLICENSEE (FFL). Shipment times start after this information is received.
All licensed firearm dealers will receive a copy of Davidson Defense’s FFL with all orders. All licensed dealers purchasing from Davidson Defense will need to supply a copy of their current FFL.
Note: NO FIREARMS WILL BE SHIPPED UNTIL WE RECEIVE A COPY OF THE FFL TRANSFER DEALER (FOR NON-LICENSED DEALERS).
Please contact FFL customer service at [email protected] or call (855)664-9737 with any questions.
PLEASE NOTE that only questions regarding your FFL order will be addressed when calling the FFL Customer service number.
Send all FFL info to [email protected] or fax (801)228-1888 with your order number for faster service.
QUESTIONS ABOUT SHIPPING ON FIREARMS EMAIL [email protected] Allow up to 3-5 business days for additional processing.