Frequently Asked Questions
WHY IS MY PAYMENT DECLINING?
While debit and credit card transactions can be declined for many reasons, one of the most common reasons is a miss-match between your billing address and your shipping address, this means that your billing/shipping address must be the same and match for your order and payment to be successful. Additionally, if your name on your card has a middle initial, be sure to include it when typing in your payment information. While in the past orders were able to process with a separate billing/shipping address, we have recently updated our security measures to further safeguard and ensure our customer's security and safety.
CAN I CUSTOMIZE OR SWITCH OUT PARTS ON A BUILD KIT?
Unfortunately no. One of the reasons why we are able to offer such amazing deals on our products is because of how we organize our build kits. If you are not satisfied with a specific build kit please keep checking back as we are constantly updating our website with new and improved products!
HOW LONG WILL IT BE UNTIL I GET MY ORDER?
Most items on our site take between 1-3 business days to process and get out for shipment. Currently our DIY kits ship out within a week, and our Complete Build Kits are taking between 1-2 weeks. We receive a tremendous amount of these types of orders and this causes the momentary delay. Transit times for the continental U.S. typically take anywhere from 3-5 business days from departure to delivery depending on where you live. We are located in Orem, Utah.
WHY IS MY ORDER STILL “AWAITING FULFILLMENT”?
The order status of “awaiting fulfillment” simply means that your order is in one of 4 places:
1. Your order is in queue.
2. The items of your order is being picked up off the shelf of our warehouse.
3. The items of your order are being assembled (assembled uppers).
4. Your items are being placed into a shipping container and prepared for shipment.
You will receive an email as soon as your order ships out.
WHY HAVEN’T I BEEN EMAILED AN ORDER CONFIRMATION OR A SHIPMENT CONFIRMATION?
Sometimes the confirmation is accidentally filed in your spam folder. If it is not there, you may have forgotten to add your email during check out. Please contact us and we would love to help you!
I AM IN A HUGE HURRY, CAN I PAY FOR EXPEDITED SHIPPING?
Unfortunately, we are not offering any expedited shipping options at this time. We are doing our best to get the orders out in the order that they come in.
I RECEIVED THE WRONG ITEMS.
We apologize for the error on our part! Please first make sure you ordered the correct items by checking your invoice/order confirmation email. Then please contact us so we can quickly get you taken care of!
HOW DO I GET A REFUND?
Please refer to our Returns Information Page: https://davidsondefense.com/shipping-returns/
Once you are sure you’ve met the criteria for a return please contact us so we can get you taken care of quickly!
AN ITEM ON MY ORDER NOW SAYS “OUT OF STOCK”.
Don’t worry about it. If you placed an order and gave payment you’re good to go. This update is simply informing you that the said item is now currently not available for purchase.
WHEN WILL THIS ITEM BE BACK IN STOCK?
It really depends on the item, but most things come back in stock within 2 weeks. If it has been over 2 weeks, feel free to chat us to get a better ETA!
WHEN WILL I BE SEEING NEW ITEMS FOR SALE?
We are constantly updating our website with new items to ensure our customers are having the most diverse and exciting online shopping experience.
HOW ARE YOUR PRICES SO LOW?
We work hard to provide our customers with high-quality products at the most affordable price possible. We are able to do this because we make high-volume/low-price purchases from our suppliers and manufacturers.
DO YOU OFFER A FIRST RESPONDER/MILITARY DISCOUNT?
Of course we do! We offer a 5% discount for all of our service men and women in the police department, fire department and armed forces. In order to receive this discount we only ask that you contact us.
Please provide us with your first and last name along with proof of service.
Military - DOD# or Veterans Card Number. Please do not send a copy of your CAC ID.
LEO - Badge number and city you work in, or a copy of your id (if permissible).
WHAT'S YOUR WARRANTY AND RETURN POLICY?
Davidson Defense offers a 30 day return, refund and exchange policy. You must email or call Davidson Defense and obtain an RMA number prior to any return, refund, or exchange. All returns must include the original order number, receipt or invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. Returns, refunds, and exchanges may take up to two weeks, not including transit times, for processing after we receive it. Return shipping costs will be the responsibility of the returning party, with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
After 30 days from delivery, returns on items that are unused and in the original packaging, ready for resale, will be accepted, subject to a 15% restocking fee for up to 60 days. If the product packaging has been written on, opened or damaged or the product is damaged, installed or used, the item will be rejected or subject to a 25% restocking fee. This includes taping the original box or packaging or not returning the item with outside wrapping to protect original boxes or packaging or parts, accessories and instructions. The return must include ALL items that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products not subject to returns include custom configured products, used products, special orders, and items sold "as is" "no returns" or "used". No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made.
All Items being returned for warranty exchange must follow the above policy in regards to obtaining an RMA number, information requirements etc. Davidson Defense will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany items being returned for warranty for return shipping costs. We have a limited lifetime warranty on materials and workmanship in parts that are NOT considered normal wear type items. Those normal wear items include things that are normally replaced periodically or that will wear out during normal use such as firing pins, extractors, barrels and other parts that are expected to wear as they are used. Warranty does NOT include ANY part that has been modified, abused, disassembled or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart including those that are not normally user serviceable beyond normal field stripping, such as scopes, sights and barreled uppers. Using loktite or other thread locking compounds, or using non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Warranty covers defects in manufacturing and materials only and does not include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified and damage incurred by the user on installation, modification or building or damage caused by the ammunition.